hi774 Privacy Policy

Introduction

hi774 ("we", "us", "our") is committed to protecting the privacy and personal data of all players who access or use the hi774 platform at hi774.pro. This Privacy Policy describes how we collect, process, store, share, and protect information about you when you use our Platform, in accordance with applicable data-protection principles.

This Privacy Policy applies to all visitors, registered Players, and users of the hi774 Platform, regardless of whether they access the Platform via a mobile browser, tablet, or desktop device. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

hi774 collects personal data in the following categories in order to operate the Platform, verify player identity, process financial transactions, and deliver a safe and personalised gaming experience.

How We Use Your Information

hi774 processes your personal data only for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes listed below.

• Account creation and management: to register your account, authenticate your login sessions, and maintain your account settings and preferences.
• Financial transaction processing: to process deposits via bKash, Nagad, Rocket, and Upay, and to execute withdrawal payments to your registered mobile wallet or bank account.
• Identity and age verification: to confirm that you meet the minimum age requirement of 21 years and to satisfy our KYC obligations in connection with financial transactions.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, multi-accounting, and other prohibited activities on the Platform.
• Customer support: to respond to your queries, resolve disputes, and deliver effective after-care in relation to your Account and gaming activity.
• Platform improvement and analytics: to analyse aggregate usage patterns, optimise the performance of the Platform, and improve the overall player experience — using anonymised or pseudonymised data where possible.

Legal Basis for Processing

hi774 processes your personal data on the following legal bases, each of which is tied to a specific processing purpose described in Section 3 above.

• Contractual necessity: processing required to create and maintain your Account, process deposits and withdrawals, and provide the gaming services you have requested.
• Legal obligation: processing necessary to comply with applicable anti-money-laundering requirements, age verification obligations, and any lawful request from a competent regulatory or law enforcement authority.
• Legitimate interests: processing for fraud detection, platform security, responsible gaming enforcement, and internal analytics, where these interests are not overridden by your rights and freedoms.
• Consent: where we send you promotional communications about bonuses, offers, or new game releases, we do so only where you have opted in. You may withdraw consent at any time by contacting support.

Sharing of Personal Data

hi774 does not sell, rent, or trade your personal data to any third party. We may share your data with the following categories of recipients strictly on a need-to-know basis and only to the extent necessary for the stated purpose.

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, solely for the purpose of processing the specific deposit or withdrawal transaction you have initiated.
• Game content providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and other licensed studio partners, who receive anonymised session data necessary to render and operate game software on the Platform.
• Fraud prevention and compliance partners: third-party service providers engaged to assist with identity verification, anti-money-laundering screening, and responsible gaming compliance checks.
• Law enforcement and regulatory authorities: where we are required by applicable law, court order, or regulatory directive to disclose personal data, we will do so only to the extent strictly required and will notify you where legally permitted.

Payment Data and Financial Transactions

hi774 takes the security of financial data with the utmost seriousness. All deposit and withdrawal transactions conducted via bKash, Nagad, Rocket, and Upay are processed through the respective providers' own secure payment gateways. hi774 does not store full mobile wallet PINs, one-time passwords, or raw payment credentials on its own servers. Financial transaction records are retained in encrypted form.

All financial transaction records associated with your Account are retained for a minimum period of five years following the closure of your Account, in line with standard financial record-keeping requirements. These records may be inspected by hi774 compliance personnel and, where legally required, disclosed to relevant authorities.

Cookies and Tracking Technologies

The hi774 Platform uses cookies and similar tracking technologies to operate core platform functionality, maintain your session, and analyse usage patterns. The following categories of cookies are in use.

• Essential cookies: required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. The Platform cannot operate without them.
• Functional cookies: used to remember your preferences such as language setting, last-viewed game category, and session timeout length, so the Platform behaves consistently between visits.
• Analytics cookies: pseudonymised cookies used to understand aggregate player behaviour, page performance, and feature engagement. These help hi774 improve the Platform over time. No individual Player is identified by analytics data.

You may manage cookie preferences through your mobile browser settings. Please note that disabling essential cookies may prevent certain features of the Platform from functioning correctly. hi774 does not use cookies for cross-site advertising or behavioural profiling for third-party ad networks.

Data Retention

hi774 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide: active Account data is retained for the duration of the Account's existence plus six months following closure; KYC and identity verification documents are retained for a minimum of five years from Account closure; financial transaction records are retained for a minimum of five years from Account closure; and support and communications records are retained for two years from the date of the last communication.

Upon Account closure, hi774 will delete or anonymise personal data that is no longer required to fulfil a legal obligation or legitimate business purpose, subject to the retention periods above. Requests for early deletion are handled under Section 10 (Your Rights) below.

Data Security

hi774 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include industry-standard SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive personal and financial data at rest, access controls that restrict internal access to personal data on a strict need-to-know basis, and regular security reviews of Platform infrastructure.

While hi774 takes all reasonable steps to secure your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to the rights and freedoms of affected Players, hi774 will take prompt steps to contain the breach, assess its scope, and notify affected individuals in accordance with applicable requirements.

Your Data Rights

Subject to applicable law, you have the following rights in respect of the personal data hi774 holds about you. To exercise any of these rights, please contact hi774 support at [email protected]. We will respond to all verified requests within 30 days of receipt.

• Right of access: you may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: if you believe any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: in certain circumstances, you may request that we delete personal data we hold about you. Note that we may be unable to honour erasure requests where retention is required by law or to defend a legal claim.
• Right to restrict processing: you may request that we limit the way we process your data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to withdraw consent: where processing is based on your consent (e.g. promotional communications), you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

hi774 will not discriminate against you for exercising any of your data rights. Verification of your identity may be required before we act on certain requests, to ensure the security of your personal data.

Children's Privacy

The hi774 Platform is strictly intended for adults aged 21 and above. hi774 does not knowingly collect, solicit, or process personal data from any individual under the age of 21. If hi774 becomes aware that personal data has been collected from a person under the age of 21 without proper age verification, that data will be deleted promptly and the associated Account will be closed. If you believe that a person under 21 has registered on the Platform, please contact us immediately at [email protected].

Third-Party Links

The hi774 Platform does not contain links to external third-party websites or services. All navigation within the Platform stays within the hi774 domain. This Privacy Policy applies exclusively to data processed by hi774 through its own Platform and does not govern the data practices of any third-party payment provider or game content studio, whose own privacy policies govern their respective data processing activities.

Changes to This Privacy Policy

hi774 may update this Privacy Policy from time to time to reflect changes in our data-processing practices, Platform functionality, or applicable legal requirements. When material changes are made, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify registered Players via a notice displayed on the Platform.

We encourage you to review this Privacy Policy periodically to stay informed about how hi774 protects your data. Your continued use of the Platform following any update to this policy constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hi774 processes your personal data, please contact our support team. We are available 24 hours a day, seven days a week, Bangladesh Standard Time (BST, UTC+6). All privacy-related enquiries should be directed to: [email protected].