hi774 Frequently Asked Questions

Creating a hi774 account takes under two minutes. Visit hi774.pro, tap the sign-up link, and enter your full name, Bangladeshi mobile number, and a strong password. You must be 21 years or older to register. A one-time verification code is sent to your mobile number to confirm your identity, after which your account is immediately active and ready to deposit.

hi774 accepts a Bangladesh National ID (NID), a valid passport, or a driving licence for identity verification. You will also be asked to take a clear selfie alongside your chosen document. KYC is required before your first withdrawal is approved and may also be triggered when certain cumulative deposit thresholds are reached. Completing it early avoids any delays at payout time.

On the hi774 login screen, tap Forgot Password and enter your registered mobile number. An OTP will be sent to that number — enter it on the next screen and set a new password. If you have lost access to your registered number, email [email protected] with your full name and account details so our team can guide you through manual account recovery.

No — hi774 enforces a strict one-account-per-person policy. Opening or operating duplicate accounts breaches our Terms and Conditions and will result in all additional accounts being permanently closed, with any associated balances forfeited. If you accidentally created a second account, contact [email protected] straight away and we can remove it without penalty.

Email [email protected] with the subject line Account Closure Request, including your registered mobile number. Our team will confirm closure within one business day. Any remaining real-money balance will be paid out to your verified withdrawal method first. Players closing because gambling has become a problem can alternatively request self-exclusion — see the Responsible Gaming page for details.

bKash deposits on hi774 are credited almost instantly — most transactions appear in your balance within one to five minutes of completing the payment in the bKash app. If your balance has not updated after ten minutes, check that your bKash transaction shows as successful, then contact [email protected] with the transaction reference so our team can trace it promptly.

The minimum deposit on hi774 is ৳200 BDT across all supported payment channels, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, and Sonali Bank. hi774 does not impose a platform-level maximum deposit, though individual mobile wallet providers may apply their own daily or monthly transaction caps independently of hi774.

The minimum withdrawal on hi774 is ৳500 BDT. Withdrawals are sent back to the same wallet or bank account used for your most recent deposit. KYC identity verification must be completed before your first withdrawal is processed. Once verified, most bKash and Nagad withdrawals are completed within one to 24 hours Bangladesh Standard Time (BST, UTC+6).

hi774 does not charge any platform fee on deposits or withdrawals. Your payment provider — bKash, Nagad, Rocket, Upay, or your bank — may apply its own standard transaction charges on outbound transfers; these are set and collected by the provider, not by hi774. We recommend checking your provider's published fee schedule before initiating a large withdrawal.

First, confirm that the Nagad number registered to your hi774 account is correct. Then email [email protected] with your hi774 username, withdrawal amount in BDT, the date and approximate time of the request, and your Nagad account number. Our finance team will trace the transaction and provide a status update within one business day Bangladesh Standard Time.

hi774 offers live casino tables including Baccarat, Roulette, Blackjack, Dragon Tiger, and Andar Bahar powered by Evolution Gaming and Ezugi; slot games from Pragmatic Play, NetEnt, and Microgaming; crash games including Aviator by Spribe; and a sports betting section covering cricket, football, and kabaddi. New titles are added on a rolling basis throughout the year.

Yes — hi774 runs entirely inside your mobile browser on both Android and iOS with no download required. Open hi774.pro in Chrome or Safari, log in, and the full game library loads immediately. The site is built mobile-first and is optimised for the everyday smartphone experience Bangladeshi players prefer, including low-data-usage mode for slower connections.

Go to the Cricket section in the hi774 top menu and select the BPL fixture you want under Upcoming or Live. Choose a market — match winner, top batsman, total sixes, first wicket method, or over/under runs — enter your stake in BDT and confirm. Live in-play betting is available on most BPL and international Bangladesh Tigers matches, letting you react to the game in real time.

Every casino game available on hi774 is supplied by licensed providers — including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — all of which use independently certified Random Number Generator (RNG) technology. Live casino games stream in real time from physical studios with real dealers, real cards, and real wheels, which makes result manipulation impossible by design.

RTP (Return to Player) on hi774 slots varies by title and provider. Most Pragmatic Play and NetEnt slots on the platform carry an RTP between 94% and 97%. RTP is a theoretical long-run average — for every ৳100 wagered across millions of spins, those titles are designed to return ৳94 to ৳97 to players collectively. Individual session results will naturally vary above and below that average.

hi774 awards a welcome bonus to all newly registered players on their first qualifying deposit. The exact percentage match and maximum bonus amount are displayed in the Promotions section at the time of registration. To claim it, opt in before completing your first deposit and meet the stated minimum deposit threshold. Standard wagering requirements apply before any bonus winnings can be withdrawn.

Wagering requirements on hi774 bonuses define how many times the bonus amount must be turned over in qualifying bets before bonus-derived winnings become withdrawable. For example, a 20x rollover on a ৳1,000 bonus means ৳20,000 in eligible wagers must be completed first. The specific rollover figure for every promotion is stated clearly in that promotion's individual terms and conditions.

Whether a hi774 bonus applies to cricket betting or is restricted to casino games depends on the specific promotion. Some hi774 offers cover both sportsbook and casino play, while others are product-specific. Always read the terms of each offer before depositing to confirm which bet types contribute to the wagering requirement and whether cricket markets are included or excluded.

Yes — free spins awarded by hi774 carry an expiry date, which is stated in the promotion terms at the time they are credited to your account. Unused free spins that pass their expiry date are automatically removed. If you are unsure of your free spin expiry date, check the active bonuses section inside your hi774 account or email [email protected] for clarification.

If you withdraw before completing the wagering requirement on an active hi774 bonus, the bonus and any winnings generated from it are forfeited from your account. Only the real-money portion of your balance — funds you deposited yourself, excluding any bonus funds — may remain eligible for withdrawal. We recommend finishing the rollover before requesting a payout to retain your bonus winnings.

hi774 is a safe and reliable platform that uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is held securely, with access restricted internally on a strict need-to-know basis. All payments are processed through established Bangladeshi providers including bKash, Nagad, and Rocket, ensuring funds move through trusted channels.

You must be at least 21 years old to register and play on hi774. This age requirement applies to all players in Bangladesh without exception. hi774 performs age verification during account registration and again before approving a first withdrawal. Any account found to belong to a person under 21 is closed immediately and all associated funds are forfeited.

Log in to hi774, go to Account Settings, and open the Responsible Gaming or Limits section. Select a daily, weekly, or monthly deposit limit and enter your preferred amount in BDT. Reductions take effect immediately. Increases require a minimum 24-hour cooling-off period before they apply, giving you time to reconsider. You can also request limits by emailing [email protected] directly.

Yes. hi774 supports self-exclusion for any player who feels gambling is negatively affecting their wellbeing. Email [email protected] with the subject Self-Exclusion Request, your registered mobile number, and your preferred exclusion period. Once activated, your account is fully suspended for the entire period with no option to reverse it early, and all promotional communications to you will stop immediately.

hi774 customer support is available 24 hours a day, seven days a week. Email us at [email protected] and include your registered mobile number, a clear description of your issue, and any relevant transaction reference numbers. We aim to respond to all queries within a few hours Bangladesh Standard Time (BST, UTC+6). For account security issues, please mark your subject line as Urgent.